I can't unmute when using the key on the Keyboard

[Sugarat8]

I can't unmute by pressing the Mute button on the keyboard.

[Raj_05]

Hi @Sugarat8,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're having trouble unmuting your HP laptop using the keyboard mute button, here are a few steps to troubleshoot the issue.

Check Keyboard Functionality:

• Ensure the mute button is not physically stuck or damaged.
• Try pressing other function keys (e.g., volume up/down) to see if they work properly.

Restart the Laptop:

• Sometimes a simple restart can resolve minor software glitches affecting the keyboard functions.

Check Audio Settings:

• Right-click the speaker icon in the taskbar and select "Open Sound settings" or "Sound settings".
• Ensure the correct output device is selected and not muted in the settings.

Update Audio Drivers:

• Open Device Manager by right-clicking the Start menu and selecting Device Manager.
• Expand the Sound, video, and game controllers section.
• Right-click on your audio device (e.g., Realtek, Intel, etc.) and select Update driver.

Keyboard Driver Update:

• In Device Manager, expand the Keyboards section and right-click your keyboard device to select Update driver.

Check Keyboard Shortcuts:

• On some laptops, the function keys (like mute) require holding down the Fn key while pressing the mute key. Try using Fn + Mute to see if that helps.

HP Hotkey Support Software:

• If the laptop relies on HP-specific software for controlling function keys, check for updates or reinstall the HP Hotkey Support software from the HP website.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support 

[KayNCA]

I might have had the same issue. I had to turn on microphone access for the camera app:

Enable Microphone Access

• Open Settings: Go to Settings > Privacy & Security > Microphone.
• Allow Access: Ensure that Allow apps to access your microphone is turned on. Also, check that the specific apps you want to use the microphone with have permission.