I have tried everything but cannot remove static when watching movies or listening to youtube

[Ralph372]

I have an HP Envy x360, about 2 3/4 years old. I have tried everything, e.g., updating audio, using chrome but I cannot get rid of static when I watch movies or listen to youtube.

[Kuroi_Kenshi]

Hi @Ralph372,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Audio Driver Update:

• Device Manager: Right-click on the Windows Start button and select Device Manager.
• Expand Sound: Expand the Sound, video and game controllers section.
• Update Driver: Right-click on your audio device (e.g., Realtek High Definition Audio) and select Update driver.
• Search Automatically: Choose Search automatically for updated driver software.

Reinstall Audio Drivers:

• Device Manager: Open Device Manager.
• Uninstall Driver: Right-click on your audio device and select Uninstall device. Check the box for Delete the driver software for this device if available.
• Restart: Restart your computer. Windows should automatically reinstall the audio drivers.

Check Audio Enhancements:

• Sound Settings: Right-click on the sound icon in the taskbar and select Sounds.
• Playback Devices: Go to the Playback tab, select your audio device, and click Properties.
• Disable Enhancements: Navigate to the Enhancements tab and check the box for Disable all enhancements.

Audio Settings Optimization:

• Sound Control Panel: Right-click the sound icon and select Open Sound settings.
• Advanced Properties: Under Related Settings, select Sound Control Panel. Go to the Playback tab, select your audio device, and click Properties.
• Advanced Options: Go to the Advanced tab and try different sample rates and bit depths. Experiment with 16 bit, 44100 Hz (CD Quality) or 24 bit, 48000 Hz (Studio Quality).

Bluetooth and External Devices:

• Disconnect: If you are using Bluetooth speakers or headphones, try disconnecting them and use the laptop’s built-in speakers.
• Testing: If using external speakers or headphones via the audio jack, ensure they are properly connected and test with different devices.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Ralph372]

Sincere thank you!

[Kuroi_Kenshi]

Hi @Ralph372,

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Best Regards,