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HP Recommended
HP-15bs542tu
Microsoft Windows 10 (64-bit)

I just updated my driver's using auslogic driver updater, and soon after updating I lost my audio device but after a while it got installed by itself but this time I lost all the loud and clear audio quality from my laptop and also the hp audio control application got replaced by some realtek app and now my PC sounds so bad and low even at 100.. Please anyone help me out.. I need that old loud and clear audio back with the hp audio control application, Please

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Jeffry18

 

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the audio of the computer.

 

Appreciate you trying the steps. Don’t worry, I’m here to help! 


Let's try these steps -

 

Step 1 Run Audio troubleshooter -

 

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

 

Step 2 Re-install the Audio drivers -

 

1) In Windows, search for and open Device Manager.
2) Double-click Sound, video and game controllers.
3) Right click on the Audio drivers and click on uninstall.
4) Restart the computer. 
5) Download and install the audio driver from this link.

 

Hope this helps!

 

Let me know how that goes.

 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

 

Have a great day ahead 🙂

Asmita
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@Jeffry18

 

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the audio of the computer.

 

Appreciate you trying the steps. Don’t worry, I’m here to help! 


Let's try these steps -

 

Step 1 Run Audio troubleshooter -

 

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

 

Step 2 Re-install the Audio drivers -

 

1) In Windows, search for and open Device Manager.
2) Double-click Sound, video and game controllers.
3) Right click on the Audio drivers and click on uninstall.
4) Restart the computer. 
5) Download and install the audio driver from this link.

 

Hope this helps!

 

Let me know how that goes.

 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

 

Have a great day ahead 🙂

Asmita
I am an HP Employee

HP Recommended

Thank you so much!!! It worked!!

HP Recommended

@Jeffry18

 

That's great! Happy to hear that 🙂

 

If you need further assistance feel free to reach out to us. 

 

Have a great day!

Asmita
I am an HP Employee

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