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samser
New member
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Message 1 of 2
112
Flag Post

I lost my audio after a windows 10 recovery

‎11-12-2020 08:48 PM

HP Recommended
Product: HP ENVY TS 17 Notebook
Operating System: Microsoft Windows 10 (64-bit)

After doing a recovery (Windows 10) I lost the Audio.

This is not the first time, since I have done a few recovery lately due to problems with OneDrive.

How do I get a link to download new drivers for Audio?

Please HELP???

Every time it is getting worst and worst, and harder to find out the solution even in HP Support Assistant that used to have the solution before BUT NOT NOW!!

1 REPLY 1
banhien
Level 19
Level 19
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Message 2 of 2
Flag Post

‎11-12-2020 11:34 PM

HP Recommended

@samser 

 

There are many different models/products, what is your HP ENVY TS 17 Notebook ? Please use the following way to find out the model/product of your machine


             https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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