I lost the audio

[Puntazo]

I lost the audio I have a HP laptop

[zoey7886]

@Puntazo, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Audio Issues on HP Laptops! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you're experiencing audio loss on your HP laptop, here are some steps you can follow to diagnose and potentially fix the issue:

Step 1: Check Volume and Connections

1. Volume Settings: Ensure the volume is not muted and is turned up.
   • For Windows: Click on the sound icon in the taskbar and adjust the volume slider.

Step 2: Restart Your Laptop

1. Restart: Sometimes, restarting your laptop can resolve audio issues.
   • Shut down your laptop, wait a few seconds, and then turn it back on.

Step 3: Check Audio Settings

1. Playback Devices: Right-click the sound icon in the taskbar and select "Playback devices" to ensure your speakers or headphones are enabled and set as the default device.
2. Device Manager: Open Device Manager and check that your audio drivers are correctly installed and functioning.
   • Expand "Sound, video and game controllers," right-click your audio device, and select "Update driver."

Step 4: Run Audio Troubleshooter

1. Troubleshooter: In Windows, type "Troubleshoot" in the search bar, select "Troubleshoot settings," and run the "Playing Audio" troubleshooter.

Step 5: Check for Driver Updates

1. Update Drivers: Go to the HP Support website to find and download the latest audio driver for your HP laptop model.
   • Visit: HP Support  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,