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HP Recommended
Pavilion b063la
Microsoft Windows 10 (64-bit)

Hello.

 

I installed my Windows 10 from zero but my speakers are not delivering the same sound as before (they sound too low and hollow as if coming from an old and bad radio) but when I plug in my headphones it sounds as it should.

 

I am guessing I need to install the drivers for the laptop speakers wich are Altec Lansing with Dolby Advanced Audio.

 

The model of my Notebook is Pavilion 14-b063la

 

I tried installing the Realtek High Definition Audio drivers but the sound is still the same.

 

I am sure I am missing something, need some help.

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @JosephCouput

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are having issues with the audio on your computer.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, I recommend you to download and install the audio driver from the below link and check if it resolves the issue.

 

http://hp.care/2pyRb5Y

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

Hi @JosephCouput

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are having issues with the audio on your computer.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, I recommend you to download and install the audio driver from the below link and check if it resolves the issue.

 

http://hp.care/2pyRb5Y

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

Thank you so much.

 

I solved it already but your answer was the correct solution.

HP Recommended

Hi @JosephCouput

 

Perfect, I am really glad to hear that! 

 

If any other questions arise, please feel free to write back to me.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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