I need a working Realtek Driver please

[ColonialCascade]

I need a working realtek driver for my Sprectre x360 - 13-4172na (ENERGY STAR)  running windows 11 pre 22H2

The auto driver downloads DO NOT WORK (they are directing my PC config to only WIN10drivers, and why there should be an issue ...welll....???)

I have managed to get the sound controllers listed but audio is U/S 

I have manually installed three realtek drivers via the control panel and add legacy hardware, but each one gives me the blue screen of death, RTK VHD 64.sys failed

If there is a driver that works can you please point me to it so I can manually install.

I cannot believe that high end laptops have this kind of audio/mic issue! (and that the automated bots cannot detect the issue and resolve)

[ub6424]

Hello @ColonialCascade 

Sorry to hear that you are having problems ... I would like to help you.

(1) Download and install

Realtek High-Definition (HD) Audio Driver

6.0.9314.1 Rev.B

117.5 MB

Oct 25, 2022

Download

(2) Restart Windows

(3) Test your notebook

(4) Please report your results

[ColonialCascade]

Driver downloaded, it seemed to take some time and it was a different number 

Let the app install, rebooted. no change

Then did device manager

Add legacyhardware

select drvice - realtek.

still got the same three Realtek high Definition audio driver options as previous that all cause the screen of death

went back to device manager

selected multimedia controller, tried to search and add drive, no available driver 'windows could not find drivers for your device'

deleted 'other devices' completely

uninstalled my phone under sound video and game controllers...that by default deleted the folder.....gone again now....

restarted the computer

no change

Multimedia audio controller etc. with yellow triangle reappear

search for drivers.....

search automatically////windows unable to install.....if you know manufacturer check with them......

search on windows update...2h22 ...cant download incompatible.....

update driver...browse my computer....searching c:...windows cannot find a driver....

😞

sad

[ub6424]

Hello @ColonialCascade 

Let me check your basic system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[ColonialCascade]

Picture attached, showing BIOS etc.

My product and serial number

Spectre

HP Spectre x360 - 13-4172na (ENERGY STAR)

ProductX5X72EA

SN: [Personal Information Removed]

[ub6424]

Hello @ColonialCascade 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.54 Rev.A

24.7 MB

Jan 13, 2020

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

HP Consumer ME Firmware Update

19H2 Rev.A

30.0 MB

Dec 16, 2019

Download

(6) Restart Windows

(7) Enable and run and install <Windows Optional Updates>

How to Install Windows 11 Optional Updates & Fix Its Issue

(8) Restart Windows

(9) Test your notebook

(10) Please report your results