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11-09-2022 09:44 AM
I need a working realtek driver for my Sprectre x360 - 13-4172na (ENERGY STAR) running windows 11 pre 22H2
The auto driver downloads DO NOT WORK (they are directing my PC config to only WIN10drivers, and why there should be an issue ...welll....???)
I have managed to get the sound controllers listed but audio is U/S
I have manually installed three realtek drivers via the control panel and add legacy hardware, but each one gives me the blue screen of death, RTK VHD 64.sys failed
If there is a driver that works can you please point me to it so I can manually install.
I cannot believe that high end laptops have this kind of audio/mic issue! (and that the automated bots cannot detect the issue and resolve)
11-09-2022 10:17 AM
11-10-2022 05:43 AM
Driver downloaded, it seemed to take some time and it was a different number
Let the app install, rebooted. no change
Then did device manager
select drvice - realtek.
still got the same three Realtek high Definition audio driver options as previous that all cause the screen of death
went back to device manager
selected multimedia controller, tried to search and add drive, no available driver 'windows could not find drivers for your device'
deleted 'other devices' completely
uninstalled my phone under sound video and game controllers...that by default deleted the folder.....gone again now....
restarted the computer
Multimedia audio controller etc. with yellow triangle reappear
search for drivers.....
search automatically////windows unable to install.....if you know manufacturer check with them......
search on windows update...2h22 ...cant download incompatible.....
update driver...browse my computer....searching c:...windows cannot find a driver....
11-11-2022 07:28 AM
Let me check your basic system configuration.
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
( equals HP product number (p/n) )
(2) Please report your results
11-11-2022 08:56 AM
(1) Create Windows system <restore point>
(2) Download and install BIOS Update
HP Notebook System BIOS Update (Intel Processors)
|F.54 Rev.A||24.7 MB||Jan 13, 2020||Download|
Why should you install the update ?
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
(4) Let BIOS be installed until it's completely done !
(5) Download and install / update
HP Consumer ME Firmware Update
|19H2 Rev.A||30.0 MB||Dec 16, 2019||Download|
(6) Restart Windows
(7) Enable and run and install <Windows Optional Updates>
(8) Restart Windows
(9) Test your notebook
(10) Please report your results
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