I need tech support for audio device

[ub6424]

Hello @Karon4 

How are you ?

Now:

Download and install HP Support Assistant:

https://support.hp.com/us-en/help/hp-support-assistant

==>> Run HP Support Assistant and check for all updates and do the audio check, please.

best regards

---

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[Karon4]

I'm doing fine thanks.  How about you?  I still have not been able to get the audio working and have tried everything you suggested.  Is there a chance it's not fixable?  

Karon

[ub6424]

Hello @Karon4 

Please open windows device manager.

You can open Device Manager quickly by typing devmgmt.msc into RUN or SEARCH and pressing ENTER.

I will look something like this:

Question 1) What is listed below "Sound, video and games controllers" ?

Question 2) Is there a yellow exclamation mark on it  ?

- Right click on your "Unknown device" or listed audio device and select properties.
- Click on the Details Tab.
- Drop the 'Property' box until you find 'Hardware Id's".

- Copy the Hardware IDs value.

Question/Information 3) Please tell me the Hardware IDs value ( Paste it in the community message area )

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

[Karon4]

Sounds, video and games controllers is not on the list in my device manager.  I'm pretty sure I got to the right place because the rest of the list looked similar to what you posted.  Thanks again for sticking with this.

Karon

[ub6424]

Hello @Karon4 

I want to send you private message, so you can send me picture of your private desktop.

Click on my username and send me a first private test message please.

https://h30434.www3.hp.com/t5/user/viewprofilepage/user-id/5012545

best regards

[Karon4]

Sorry.  I think I clicked the wrong thing yesterday.  Lets see if I can do it right this morning.