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HP Recommended
Pavilion g6 1201tx
Microsoft Windows 10 (64-bit)

I upgraded from windows 7 home basic to 10 home and after upgrading there were 2 problems,

1. AMD Radeon HD 6470m detected as 7400m series but it is still working except for dxva video playing support.

2.SRS premium sound setting not working, none of the equiliser works, sound through headphones feels like mono.

6 REPLIES 6
HP Recommended


Hi @Pream,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Pavilion g6-1201tx Notebook and issues with your Graphics drivers and your sound not working correctly. You could  try using the Windows Update Troubleshooting tool to fix any updates that have not come through for Windows.  Please restart the Notebook twice to make sure all update have been completed!

 

You could try -

 

1. Right click the Speaker icon in the bottom right corner by your time.
2. Click Playback Devices.
3. Click Speakers.
4. Click properties.
5. Click the advanced tab on the Properties window.
6. Change the Default Format drop-down to the highest quality.
7. Apply the properties.
8. Click OK to close the properties window. Restart the Notebook and test the sound.

Please let me know how this goes.

You can say thanks for trying to help by clicking the Thumbs Up below!:smileyhappy:.

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
HP Recommended

It says i already have the updated driver, but it is 6.10.6425.0 version and dated on year 2012

and i tried keeping the highest quality and yet, the SRS Premium Sound setting has no effect, none of the equliser preset works :Crying:

 

<edit> I did some searching and found that IDT audio is sold to Tempo Semiconductor, Inc. and HP gave update for some laptops that had IDT to Tempo branded drivers, but for my laptop model hp has not released any such drivers, will i get a driver update for windows 10 to support the Altec Lansing speakers SRS Premium Sound?

HP Recommended

Hey @Pream,

 

That is up to Windows or Microsoft. You could use the updater tool.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
HP Recommended

Hi, Thank you for replying, i tried many drivers and at last found SP59154 working better than all others, still i cant use the equalizer settings, but i can get the bass efect working with 24 bit audio format in settings (studio quality), though it didnt work with other drivers.

HP Recommended

@Pream wrote:

Hi, Thank you for replying, i tried many drivers and at last found SP59154 working better than all others, still i cant use the equalizer settings, but i can get the bass efect working with 24 bit audio format in settings (studio quality), though it didnt work with other drivers.


Hello Pream. You managed to find another alternative? And where can i download the driver that you recommend? Greetings.

HP Recommended

Hey there! @Jhonny_ret, Welcome to HP forums.

 

I understand you have issues finding equalizer settings using IDT audio drivers on your laptop.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your laptop?

 

Please provide the operating system and product number of your PC to assist you better.

 

Please try the steps recommended below.

 

1) Go to Device Manager. 

2) Expand Sound, video and game controllers and locate your IDT High Definition Audio CODEC device. 

3) Right click on this device and choose Update Driver Software

4) Choose Browse my computer for driver software.

5) Then choose Let me pick from a list of device drivers on my computer.

6) Select High Definition Audio Device instead of IDT High Definition Audio CODEC device. Then click Next.

7) Select Yes in the Update Driver Warning.

😎 If necessary, please restart your computer
 

 

 

Let me know how it goes!

Have a great day ahead! 🙂

A4Apollo
I am an HP Employee

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