IDT High Definition Audio CODEC Missing

[Sugarbeats]

My IDT High Definition Audio CODEC is missing. I have very poor (low) sound quality and I need to re-install the driver.  Can anyone point me in the right direction where to find the correct driver for my system and how to install? Thank you in advance.  I'm running Windows 10 Home 64 bit.

[Paul_Tikkanen]

Hi:

Your model notebook does not have the IDT HD audio chip.  It has the Realtek one.

You can install the latest Realtek audio driver for your notebook's model series at the link below...

6.0.1.8233

https://ftp.hp.com/pub/softpaq/sp84001-84500/sp84034.exe

To install the driver, double click on the exe file, and follow the on screen instructions to install the driver.

The installation should be automatic.

[Sugarbeats]

Hello Paul,

Thank you so much for your reply. Unfortunately, the download did not work. My sound is still very low. An HP Tech Support person gave me a driver that fixed the problem about a year ago and now that my warranty is expired, I cannot get any help. I had the IDT High Def CODEC installed. Are there any alternatives or workarounds to fix this issue? 

[Paul_Tikkanen]

You're very welcome.

Unfortunately, that's the only driver I know of that had any  chance of working, since the one on your PC's support page quit working on the latest releases of W10.

[Sugarbeats]

Thank you again Paul.  Have a happy 2019.   

[Paul_Tikkanen]

Happy New Year to you too!