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‎04-23-2020 06:41 AM

HP Recommended
Product: Probook 6570b
Operating System: Microsoft Windows 10 (64-bit)

Dear all,
I have  a  Probook 6570b without sound since os upgrade (w7->w10)
The preblem is not new,  few articles talk about it with success in some cases.
The sp71717.exe  is a good solution for desktops.
I  tried spSP63916.exe from w8.1 release.
Result: no sound.
When i  try to solve the problem (windows wizard) the sound commes
When i finish, i get the message: Windows found driver software for your device but encountered an error while attempting to install it. IDT High Definition Audio CODEC.  Till here, i have the sound.
Whene i close the wizard, the sound goes off.

 Regards   

 

4 people had the same question
3 REPLIES 3

‎04-23-2020 06:51 AM

HP Recommended

Hi:

 

There is only one actual W10 IDT notebook driver, which was for the HP 242 G2 notebook.

 

You can try it.  It worked for my HP 350 G1 that has the IDT audio, but no W10 driver on the support page.

 

That would be the only suggestion I can offer.    Restart the PC after installing the driver.

 

6.10.6492.0     Jul 17, 2015

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

 

 

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‎04-23-2020 07:03 AM

HP Recommended

Unfortunately not compatible with the 6570b.

"Detected hardware is not supported by this IDT package. installation will be interrupted".

Thanks anyway.

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‎04-23-2020 07:04 AM

HP Recommended

You're very welcome.

 

Sorry that driver didn't work for you.

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