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HP Recommended
HP Notebook - 15-da0482ur

Hello
I have found an error with my laptop sleeping mode several weeks ago.
If I use a sleeping mode every day and every night. I don't turn off my laptop on the night. I usually turn on a sleeping mode.
If I use a sleeping mode my audio system doesn't work after waking up. My external Audio Speakers (2 items) is connected to laptop. Sound works but Audio Speakers doesn't work.
I usually reload my laptop and after that My external Audio Speakers (2 items) works correct.
I have found that the error does not appear every morning.
I saw the error several times (4-6 times). I decide to ask you. Maybe somebody had th error too and know a solving of the error.

 

My laptop https://support.hp.com/kz-ru/document/c06488491

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

IMHO:   Realtek does not update old drivers.  They do provide new drivers for their new chips and frequently the new drivers fix problems on older systems that are backwards compatible.

 

I have Realtek audio driver on one of my non-HP system.  Out of the back there are a pair of powered speakers.  One day, after a feature update to windows, the speakers quiet working.  I never go them to work in the back of the desktop but they worked fine using the front panel connector.  Something Microsoft had in the win11 update caused a problem with the audio distribution or "mixer".  

 

You have a waking from sleep problem.  If it cannot be fixed with a driver, then use hibernate instead of sleep.  Hibernate actually turns off the PC.

 

Make sure the speakers are working then issue the following command from the windows administrators command prompt

 

To get a new hiberfile do the following. Enter 'CMD' in the windows search and select 'run as administrator'.
.

powercfg -h off
powercfg -h on

 

BeemerBiker_0-1720533734640.png

 

 

then bring up the power plan and enabled hibernation instead of sleep.

BeemerBiker_1-1720533923277.png

Put a check in the hibernate and then the hibernate option will be available where 'sleep' is shown above.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

7 REPLIES 7
HP Recommended

Possibly the June 1, 2020 Realtek audio driver may fix the problem.  It is version 6.0.8940.1

 

If not, then I recommend you use hibernation instead of sleep when closing the lid of the laptop.  You may have to enable hibernation first

 

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Thanks a lot for your help. I will test it

HP Recommended

Hello

 

I have found the drivers

https://support.hp.com/us-en/drivers/hp-15-da0000-laptop-pc/model/31897034?sku=8TY00EA

for my laptop HP Notebook - 15-da0482ur

 

I installed it but it doesn't fix the error

 

Drivers which you recommend is not HP Notebook - 15-da0482ur drivers

I installed it and I'm testing it

HP Recommended

IMHO:   Realtek does not update old drivers.  They do provide new drivers for their new chips and frequently the new drivers fix problems on older systems that are backwards compatible.

 

I have Realtek audio driver on one of my non-HP system.  Out of the back there are a pair of powered speakers.  One day, after a feature update to windows, the speakers quiet working.  I never go them to work in the back of the desktop but they worked fine using the front panel connector.  Something Microsoft had in the win11 update caused a problem with the audio distribution or "mixer".  

 

You have a waking from sleep problem.  If it cannot be fixed with a driver, then use hibernate instead of sleep.  Hibernate actually turns off the PC.

 

Make sure the speakers are working then issue the following command from the windows administrators command prompt

 

To get a new hiberfile do the following. Enter 'CMD' in the windows search and select 'run as administrator'.
.

powercfg -h off
powercfg -h on

 

BeemerBiker_0-1720533734640.png

 

 

then bring up the power plan and enabled hibernation instead of sleep.

BeemerBiker_1-1720533923277.png

Put a check in the hibernate and then the hibernate option will be available where 'sleep' is shown above.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

https://skr.sh/vQdAUUW4Hmh

I did it. I will test it

Put a check in the hibernate and then the hibernate option will be available where 'sleep' is shown above.

I can't change a Hibernate toggle

GS8888_0-1720538014419.png

 

HP Recommended

You need to reboot to get hibernation file

 

To get a new hiberfile do the following. Enter 'CMD' in the windows search and select 'run as administrator'.
Be sure to close other apps to avoid losing data during the hibernation.

make sure speakers are working

powercfg -h off
powercfg -h on
shutdown /h


then  bring up the power plan


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Hello

Thank you for your help. Hibernate mode helped me to solve my trouble.

My laptop wakes up fast and headphones and musical speakers work correct after that.

Thanks a lot again 🙏

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.