• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-25-2023 10:51 AM

HP Recommended
Product: HP Pavilion Laptop PC 15-eh0000 (9WD45AV)
Operating System: Microsoft Windows 11

After the Windows 11 22H2 update on my laptop, it's not possible anymore to adjust the speakers volume, whether I use the F6/F7 keys, or the sound options in the tray bar.

All drivers are up to date (checked with both Windows Update and HP PC hardware diagnostics).

The weird thing is that when I plug an analog headset, I can still adjust the volume.

Has anyone experienced the same issue?

2 people had the same question
1 REPLY 1

‎03-07-2023 03:17 PM

HP Recommended

Problem solved (thanks to HP technical support).

They updated my BIOS, then removed all sound peripherals through the computer management, to allow them to cleanly reinstall at the next reboot.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.