In built mic not working

[jb065]

My in-built microphone hasn't worked since I bought it  in Feb 2020 - I cannot therefore use Zoom etc., - very frustrating !

The details of my notebook are as follows:

HP Spectre Folio - 13-ak0000na

Product number   5AS91EA#ABU

The Operating System is Windows 10 Home 64-bit

The device driver for sound output is Realtec Audio and for sound input is Microphone Array (Intel SST)

Any help much appreciated. Thanks

[helmsleyera1]

This is an apparent issue with all HP Spectre Folios since a Windows 10 update, which one I'm not sure or I'd revert back. Finding this site, I've seen five posts if you search for the tag HP Spectre Folio...all the posts are about the microphone. HP wouldn't even let me send an official message because I was one month out of warranty. I'm seriously questioning ever getting another HP product in the future after this experience.

[praveen196]

@jb065 Welcome to HP Community!

I understand that the internal mic is not working.

Do not worry. I will try to fix the issue.

Please perform the below steps and check for the issue.

The Troubleshooting tool automatically finds and fixes many computer issues. Use it to troubleshoot microphone problems.

1. In Windows, search for and open Control Panel.

2. Click Troubleshooting.

3. Under Hardware and Sound, click Troubleshoot audio recording.

   NOTE: 

   Administrator permission is required to run this program. If prompted, type the administrator password or provide confirmation.

4. The Sound troubleshooter opens. Click Next. The troubleshooter begins checking the audio service status.

5. Select the device you want to troubleshoot, and then click Next.

6. Follow the on-screen instructions and make any changes suggested by the troubleshooter. When done, close the troubleshooter.

7. If the problem persists, continue to the next step.

We may need to reset the privacy settings for the Microphone if the issue occurred after any recent windows updates:

1. Open Settings from your start menu.
2. Click on Privacy in order to access all your privacy settings.
3. Select Microphone from the left pane and then click the Change button.
4. Now, turn on the microphone for this device.
5. Turn on Allow apps to access your microphone.
6. Finally, in the app list, make sure to turn on microphone access for every app you want to give permission to access your microphone.
7. Repeat the same exact steps but for your webcam this time.

If the issue persists, uninstall the microphone driver and restart to automatically install a fresh driver for the same.

1. Open device manager, the fastest way is through the search bar:
2. Open ‘Audio Inputs and Outputs’
3. Left-click on your recording device.
4. In the menu that opens up Click ‘Uninstall’.
5. delete the driver. click apply/OK and then, restart the pc.

Keep us posted,

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