Inbuilt nor exteral microphones work

[Satjakki]

Product Number: K2V86EA#ABU

Hi. I have a problem with the microphones. All of them. There are two inbuilt microphones in my laptop. One in the back and one on the front, right next to the camera. These work but are extremely quiet and only talking directly into them from 2 cm afar works. The other issue is that whenever I try to connect an external microphone, those ones don't work at all, i.e. there are no green sound bars at all. 

I have already followed all the advice on the support page https://support.hp.com/us-en/document/c05942024#setdefault

The driver seems to be up to date (Realtek 6.0.1.7548), troubleshooting doesn't find anything etc. I'm a bit at a loss now. Any help would be appreciated.

Thanks.

[praveen196]

@Satjakki Welcome to HP Community!

I understand that the microphone is not working.

Do not worry. I will try to fix the issue.

Please check for the windows update.

Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Please try creating a new user account on your computer.

Go to http://hp.care/2dWJKgW  and follow the steps to create a new user account.

If the issue still persists, perform the system reset.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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