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Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Ordinateur portable HP EliteBook 745 G6
Microsoft Windows 11

Depuis l'installation de windows 11, le son a disparu. 

Message dans le gestionnaire de tâches : niveau Enceinte Realtek(R) audio

Les paramètres de l’appareil pour SWD\MMDEVAPI\{0.0.0.00000000}.{d7fa1c05-f39e-4c46-8901-f41fc0986766} n’ont pas été migrés à partir de l’installation précédente du système d’exploitation en raison d’une correspondance partielle ou ambiguë entre les appareils.

dernier ID d’instance de périphérique : SWD\MMDEVAPI\{0.0.0.00000000}.{8a2984da-8e97-4f67-9907-f66e1fe80c35}
GUID de classe : {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}
chemin d’accès d’emplacement :
niveau de migration : 0xF00000000000F120
présent : false
État : 0xC0000719

 

Pour info, le programme bang & olufsen ne fonctionne plus.

 

J'ai tenté tous les tests, sans résultat

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

-you have to write in English

-if the answer given, did not solve your problem, specify

check the version installed .. Completely remove the driver in place (check the box to remove the driver completely)
restart
install the given driver
restart
check, if the driver is installed
check all audio settings
Give pictures of what is
ex:

Capture d’écran 2021-11-27 121540.png

 

Capture d’écran 2021-11-27 121643.png

if you listened to music you should have this if it works

 

audio.gif

--------------------------------------------- Signature ---------------------------------------------
Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button
Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

View solution in original post

4 REPLIES 4
HP Recommended

hi

you have to write in English

did you try this driver

 

Realtek HD Audio Driver

 

 

13.9136.3349.95 Rev.Q368.5 MB28 avr. 2021Télécharger


if the answer given, did not solve your problem, specify

Have you installed windows 11 ...
the computer, was indicated compatible and you used windows update ...?
or have you forced the installation?
What is the model of the computer?

Hello

[start]
This is an automatic response
in order to avoid writing the same thing each time

Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

 

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N


this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

Give the full version of windows

for windows 10 type winver in the search box
if you give the best information
your problem could have a solution more quickly (depending on the difficulty, of course)
Learn how to use the Community

 

Advice for asking the "Very Best Question"

 

First-Time-Here-Learn-How-to-Post-and-More

 

--------------------------------------------- Signature ---------------------------------------------
Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button
Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

Bonjour,

J'ai installé votre niveau pilote. résultat pas de son

 

L'installation de Windows 11 est réalisée par Windows Update. VERSION  Windows 11 Professionnel 64 bits Version : 22000.348

 

Référence PC : produit 5VU36AV et série 5CG0090NRB

MERCI

HP Recommended

-you have to write in English

-if the answer given, did not solve your problem, specify

check the version installed .. Completely remove the driver in place (check the box to remove the driver completely)
restart
install the given driver
restart
check, if the driver is installed
check all audio settings
Give pictures of what is
ex:

Capture d’écran 2021-11-27 121540.png

 

Capture d’écran 2021-11-27 121643.png

if you listened to music you should have this if it works

 

audio.gif

--------------------------------------------- Signature ---------------------------------------------
Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button
Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

Hello,

 

i've a sound.

 

Thanks

 

 

Mickaelj_0-1638015114277.png

 

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