Integrated Microphone Not Working (AMD audio device)

[Mati_white]

Dear HP Support Team,

I'm experiencing an issue with the integrated microphone on my HP Omen 16-n0xxx running Windows 11. The microphone is listed as “Microphone Array (AMD Audio Device)”, and it completely disappears from the system whenever I start Discord (both the desktop and web versions).

Here’s a summary of the problem and the steps I’ve already taken:

Issue Description:

• Upon launching Discord, the integrated microphone disappears from Device Manager.

• When it does show up, it appears as a hidden device with the following error: “This hardware device is not connected to the computer. (Code 45)”

• This is unexpected, as the microphone is built into the laptop, and the device has not suffered any physical damage.

Troubleshooting Steps Already Performed:

1. Verified Device Manager:

   • Enabled "Show hidden devices".

   • The microphone appears grayed out with Code 45.

   • Attempting to enable it fails.

2. Audio and Privacy Settings:

   • Checked all microphone privacy permissions (Windows Settings).

   • Disabled exclusive mode in sound settings.

   • Disabled Discord experimental audio features.

3. Driver Checks:

   • All drivers are up to date via HP Support Assistant and AMD Software.

   • Attempted complete driver uninstall and reinstall (with "Delete the driver software" checked).

   • Also installed the latest AMD chipset and audio drivers manually.

4. Power and Energy Settings:

   • Set power plan to High Performance.

   • Disabled USB selective suspend.

   • Verified there is no "Power Management" tab in the audio device's properties.

5. System Diagnostics:

   • Ran Windows audio troubleshooting with no success.

   • Used ~msdt.exe /id AudioPlaybackDiagnostic – no issues found.
     (both cases the mic it didn't even show up)

6. Tested on a New Windows User Account:

   • Created a fresh local user profile. Issue persists there as well.

Every driver or update are up to day, even the UEFI firmware.

[Max3Aj]

@Mati_white, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
To address the issue of the integrated microphone disappearing when launching Discord on your HP Omen 16-n0xxx laptop, here are detailed troubleshooting steps based on your description and additional suggestions derived from similar cases:

Possible Causes

Driver Conflicts: Discord may trigger conflicts with the AMD Audio Device driver or related components.

Windows Updates: Some updates might have affected microphone functionality.

Hardware Detection Issues: The microphone may be incorrectly flagged as disconnected (Code 45).

Software Interference: Discord's audio settings or experimental features could interfere with the microphone.

Advanced Troubleshooting Steps

Check BIOS Settings

• Restart your laptop and enter the BIOS by pressing F10 during boot.
• Navigate to Audio/Microphone Settings and ensure the microphone is enabled.
• Save changes and reboot.

Run HP PC Hardware Diagnostics

• Restart your laptop and press F2 at boot.
• Select Component Tests > Audio and run a test for the microphone.
• This will help identify if the issue is hardware-related.

Update Drivers via Alternative Methods

• Download and install a driver update utility like DriverIdentifier to scan for missing or outdated drivers that may not be updated via HP Support Assistant.
• Ensure you manually install the latest AMD audio driver from HP official website or AMD's support page.

Reinstall Audio Drivers

• Open Device Manager, navigate to Sound, video, and game controllers, and uninstall the AMD Audio Device driver.
• Check the box for "Delete the driver software for this device" before uninstalling.
• Restart your laptop, allowing Windows to reinstall default drivers automatically.

Disable Discord Experimental Features

• Open Discord settings, go to Voice & Video, and disable all experimental audio features (e.g., noise suppression, echo cancellation).
• Test if the microphone remains functional after these changes.

Perform a System Restore

If the issue began after a Windows update, restore your system to a point before the problem occurred:

• Search for "Create a restore point" in Windows.
• Select System Restore and choose a restore point prior to the issue.

Test with External Microphone

• Connect an external microphone to check if it works properly.
• If an external mic functions without issues, this may indicate hardware failure in the built-in microphone.

Verify Privacy and Permissions

• Open Windows Settings > Privacy > Microphone.
• Ensure microphone access is enabled for apps, including Discord.

Adjust Power Settings

• Set your power plan to High Performance.
• Disable USB selective suspend settings in advanced power options

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support