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HP Pavilion Gaming Laptop - 16-a0011nw

Hello, 
Since couple of weeks I do not have audio nor the laptop can detect any audio device plugged through micro jack.

I tried the HP support tips as well as reinstalled Realtek Audio HD drivers, Intel drivers.
I keep seeing a yellow exlamation mark next to  Intel High Definition DSP in Device Manager.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello, 
What eventually helped me was to look through Driver Identification and installing driver from the following website:

https://www.catalog.update.microsoft.com/Search.aspx?q=INTELAUDIO%5cDSP_CTLR_DEV_06C8%26VEN_8086%26D...

View solution in original post

3 REPLIES 3
HP Recommended

Hi @Sedes,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

I reviewed your post and I understand that you see a yellow exclamation mark on the Intel High Definition DSP.

 

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Nal_NR-Moderator
I am an HP Employee

HP Recommended

Hello, 
What eventually helped me was to look through Driver Identification and installing driver from the following website:

https://www.catalog.update.microsoft.com/Search.aspx?q=INTELAUDIO%5cDSP_CTLR_DEV_06C8%26VEN_8086%26D...

HP Recommended

Hi @Sedes,

 

Glad to know the issue got resolved. If you need further assistance, feel free to reach out to us.

Nal_NR-Moderator
I am an HP Employee

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