Intel array microphone not working victus 15

[Toto277]

Hello, 

For a few days after i updated the windows my mic stopped working.

I tried every way possible to make it work, unistal driver, use b&o control settings, use an older microphone driver.

But it won t work, do you have any other recomendation what i can try? 

Thank you,

[Garp_senchau]

@Toto277, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

• The troubleshooting tool automatically finds and fixes many computer issues. Use it to troubleshoot microphone problems.
• In Windows, search for and open Control Panel.
• Click Troubleshooting.
• Under Hardware and Sound, click Troubleshoot audio recording.

NOTE: 

Administrator permission is required to run this program. If prompted, type the administrator password or provide confirmation.

• The sound troubleshooter opens. Click Next. The troubleshooter begins checking the audio service status.
• Select the device you want to troubleshoot, and then click Next.
• Follow the on-screen instructions and make any changes suggested by the troubleshooter. When done, close the troubleshooter.

If the problem persists, continue to the next step.

We may need to reset the privacy settings for the microphone if the issue occurred after any recent windows updates:

1. Open Settings from your start menu.
2. Click on Privacy in order to access all your privacy settings.
3. Select Microphone from the left pane and then click the Change button.
4. Now, turn on the microphone for this device.
5. Turn on Allow apps to access your microphone.
6. Finally, in the app list, make sure to turn on microphone access for every app you want to give permission to access your microphone.
7. Repeat the same exact steps but for your webcam this time.

If the issue persists, uninstall the microphone driver and restart to automatically install a fresh driver for the same.

1. Open device manager, the fastest way is through the search bar:
2. Open ‘Audio Inputs and Outputs’
3. Left-click on your recording device.
4. In the menu that opens up Click ‘Uninstall’.
5. delete the driver. click apply/OK and then, restart the pc.

Also, you may refer this guide: 

How to troubleshoot the microphone on your HP Notebook in Windows 11 | HP Support

HP PCs - Microphone troubleshooting (Windows 10) | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,

[Banlix]

which victus 15?
reinstall the audio driver, the microphone driver is in it.

[Banlix]

or you can use this sp155721.exe