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‎10-12-2023 03:12 AM

HP Recommended
Product: HP ZBook G7 Mobile workstation
Operating System: Microsoft Windows 11

Hi,

 

After updating windows my audio device stopped working.

I can see on the sound logo on the bottom with an X mark on it.

When I go to the device manager it shows me on other devices Intel High Definition Audio with a yellow warning and it says the driver for this device are not installed (code 28).

 

I tried searching for the driver automatically (not finding anything), tried windows update, tried installing it manually, and nothing helped. I even tried to upgrade my BIOS. still not working.

I tried using HP support tools, and it doesn't see the issue. it tells me my headphone (Bluetooth) are the default sound device

.

what else can I do?

Category:
2 REPLIES 2

‎10-12-2023 06:52 AM

HP Recommended

Hi:

 

The only suggestion I can offer would be to install the latest W11 Realtek audio driver from your notebook's support page.

 

Driver - HP ZBook Power G7 Mobile Workstation | HP® Customer Support

 

Within that driver file folder are the drivers for the Intel HD audio.

1 person found this reply helpful
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‎10-15-2023 12:01 AM

HP Recommended

I did it, still can't find the driver.

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