Intermittent audio interference on Windows 11 that didn’t happen on Windows 10, only temporarily fix

[Carus121]

Hola, buen día.

Tengo una laptop HP Pavilion y estoy presentando un problema con el audio. Ocurre que al reproducir sonido, ya sea en los altavoces integrados o usando audífonos, se escucha algo similar a interferencia. Este problema no se presenta siempre: cuando enciendo el equipo y empiezo a reproducir audio, al principio suena bien, pero después de unos momentos comienza la interferencia.

La única forma temporal de solucionarlo ha sido reiniciar el computador o cambiar el modo de audio de mono a estéreo y viceversa. Sin embargo, esto no corrige el problema de manera permanente.

Cabe aclarar que este inconveniente solo ocurre con Windows 11. Anteriormente, cuando tenía Windows 10, no se presentaba. La única solución definitiva que encontré fue volver a Windows 10, pero ahora el equipo se actualizó nuevamente a Windows 11 y ya no me permite instalar Windows 10 otra vez.

Quisiera saber si existe alguna solución definitiva para corregir este problema de audio en Windows 11.

Hello, good day.

I have an HP Pavilion laptop and I’m experiencing an issue with the audio. When I play sound, whether through the built-in speakers or headphones, I hear something similar to interference. This problem doesn’t happen all the time: when I turn on the computer and start playing audio, it sounds fine at first, but after a few moments, the interference begins.

The only temporary solutions I’ve found are to restart the computer or switch the audio mode from mono to stereo and back. However, this doesn’t resolve the issue permanently.

It’s worth mentioning that this problem only occurs with Windows 11. Previously, when I had Windows 10 installed, it didn’t happen. The only definitive solution I found was to revert to Windows 10, but now the system has updated again to Windows 11, and I’m no longer able to reinstall Windows 10.

I’d like to know if there is any permanent solution to fix this audio issue in Windows 11.

 

[Max3Aj]

@Carus121, Hi there, and welcome to HP Support Community!

Thank you for reaching out with your concern. I'm glad to assist you today.

I understand how frustrating intermittent audio issues can be, especially when everything worked fine on Windows 10. Let’s work together to get this resolved.

Update Audio Drivers from HP

HP provides customized drivers for your Pavilion model. Please:

• Visit: Official HP® Support
• Enter your laptop model number (e.g., HP Pavilion 15-xxxx).
• Download and install the latest Realtek Audio Driver or Conexant/Intel Audio (depending on your model).
• Restart your PC after installation.

Disable Audio Enhancements

Sometimes enhancements cause interference:

• Right-click the sound icon in the taskbar → Sounds.
• Go to the Playback tab → Select your audio device → Click Properties.
• Under the Enhancements tab, check "Disable all enhancements".
• Click Apply and OK.

Change Audio Format

• In the same Properties window, go to the Advanced tab.
• Try changing the Default Format (e.g., from 24-bit to 16-bit, 44100 Hz).
• Test audio after each change.

Run HP Support Assistant

HP Support Assistant can automatically detect and fix driver and system issues:

• Download or open from: HP Support Assistant | HP® Support
• Run a full Audio Check and install any recommended updates.

Check for Windows Optional Updates

• Go to Settings > Windows Update > Advanced Options > Optional Updates.
• Install any driver updates listed under Audio or Realtek/Intel.

Advanced Option: Roll Back or Use Generic Driver

If the issue persists:

• Open Device Manager → Expand Sound, video and game controllers.
• Right-click your audio device → Properties → Driver tab.
• Try Roll Back Driver (if available).
• Or choose Update Driver > Browse my computer > Let me pick → Select High Definition Audio Device (generic Windows driver).

If the suggestions helped solve the problem, please let us know by clicking “Accepted Solution.” It really helps fellow users find quick answers.

A quick “Yes” also goes a long way in showing appreciation!

Take care and happy computing!

Best regards,

Max3Aj

HP Support