Internal Mic is not wroking

[davidoff52]

 Microphone Not Working on HP ENVY Laptop 17-cg1000

Dear HP Support Team,

I am writing to report an issue with the microphone on my HP ENVY Laptop, Model 17-cg1000. The microphone is not functioning properly, and I am unable to use it for voice calls, recordings, or any other audio input tasks.

Here are the details of the issue:

1. **Model:** HP ENVY Laptop 17-cg1000
2. **Operating System:**  Windows 11
3. **Issue Description:** Internal mic not picking sound 
- The microphone is not picking up any sound.
- I have checked the microphone settings, and it appears to be enabled, but no input is detected..
- I have updated the audio drivers and checked for Windows updates, but the issue persists.

4. **Steps Taken to Troubleshoot:**
- Verified that the microphone is not muted in the system settings.
- Tested the microphone with different applications (e.g., Zoom, Windows Voice Recorder).
- Restarted the laptop multiple times.
- Updated audio drivers from the HP Support website.
- Checked for physical damage or obstructions to the microphone.

Despite these efforts, the problem remains unresolved. I kindly request your assistance in diagnosing and fixing this issue. Please let me know if additional information or diagnostics are required.

Thank you for your prompt attention to this matter. I look forward to your response.

Best regards,
Etrit 

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[zoey7886]

@davidoff52, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding the internal mic not working! 

We're thrilled to have the opportunity to assist you and provide a solution.  

We appreciate the detailed troubleshooting steps you have already taken. Based on your description, we recommend the following additional steps to resolve the issue:

Check Microphone Settings in BIOS:

• Restart your laptop and press F10 repeatedly to enter the BIOS.
• Navigate to the Advanced or Security tab (depending on BIOS version).
• Look for Audio Settings or Integrated Peripherals and ensure the microphone is enabled.
• Save changes and exit BIOS.

Update BIOS:

• Visit the HP Support website and enter your laptop model (HP ENVY Laptop 17-cg1000).
• Check if a BIOS update is available and follow the instructions to install the latest version.
• Restart the laptop after the update.

If the issue persists after these steps, please let us know, and we will be happy to assist you further.  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Akhi_H]

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Take care, and have an incredible day ahead! 

Regards, 

Akhi_H