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‎06-20-2022 03:29 AM - edited ‎06-20-2022 03:36 AM

HP Recommended
Product: HP EliteBook Folio 9470m Notebook PC
Operating System: Microsoft Windows 11

After installing Windows 11 on a new 128GB SSD, the default sound drivers volume was too low but the microphone was working. There were no audio drivers in the Windows 10 categoy on HP website, hence I tried audio drivers listed in Windows 8.1 (64-bit) category. Original sound of the laptop came back but my microphone is not recording anything even though it shows installed perfectly alright as below. With the external audio headset (hands-free), I can easily record anything though. 

 

Untitled.jpg

 

Can you please suggest any fix? Thanks

 

Amir Ali Tayyab
2 REPLIES 2

‎06-20-2022 10:35 AM

HP Recommended

Hello @aatayyab 

 

Which windows version was installed before you reinstalled to the new SSD ?

 

Please report your results.

 

best regards

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Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

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Thank you very much 

ub6424_0-1655742931666.png

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‎06-20-2022 11:38 AM

HP Recommended

I upgraded to Windows 11 from Windows 8.1.

Amir Ali Tayyab
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