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‎04-10-2022 07:59 PM - last edited on ‎04-11-2022 05:50 AM by

HP Recommended
Product: HP ENVY Laptop PC 17t-cg100 CTO
Operating System: Microsoft Windows 11

Thursday I was able to use zoom just fine.

Friday my laptop did some window updates (DRIVERS: Realtek - SoftwareComponent - 11.0.6000.21, Intel(R) Corporation - HIDClass - 2.2.1.384, Realtek - SoftwareComponent - 11.0.6000.249, Realtek - SoftwareComponent - 1.0.0.390, Realtek - SoftwareComponent - 11.0.6000.924 (2), Intel Corporation - Display - 30.0.101.1191, Intel Corporation - Extension - 30.0.101.1191, NVIDIA - Display - 30.0.14.9733, HP Inc. - Firmware - 15.20.0.0, Intel - System - 11.7.0.1003).  Today I tried to use the zoom app several times and there was not audio.  I have tested the mic  with Google , YouTube, ZOOM online and the test on the laptop and it works just fine.).  I have made sure that the setting is allowed for the app to use zoom.  I also reinstalled the zoom app and double checked settings.  It is not working.  Please, can anyone help me get the back working?

1 REPLY 1

‎04-13-2022 03:41 PM

HP Recommended

Can someone please help me with this?

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