Internal Microphone Not Working

[Johnny1245]

My internal microphone has stopped working. Its not listed under input devices in the settings under sound. Its not shown in the Device Manager as well. Under sound setting in the control panel its not there too. This problem started after downloading the AMD Software: Adrenalin Edition.  I tired to change drivers and roll back updates but nothing is working. 

[Nal_NR]

Hi @Johnny1245,

Welcome to the HP Support Community. 

I'd like to help!

The Troubleshooting tool automatically finds and fixes many computer issues. Use it to troubleshoot microphone problems.

In Windows, search for and open Control Panel.

Click Troubleshooting.

Under Hardware and Sound, click Troubleshoot audio recording.

NOTE: 

Administrator permission is required to run this program. If prompted, type the administrator password or provide confirmation.

The Sound troubleshooter opens. Click Next. The troubleshooter begins checking the audio service status.

Select the device you want to troubleshoot, and then click Next.

Follow the on-screen instructions and make any changes suggested by the troubleshooter. When done, close the troubleshooter.

If the problem persists, continue to the next step.

We may need to reset the privacy settings for the Microphone if the issue occurred after any recent windows updates:

1. Open Settings from your start menu.
2. Click on Privacy in order to access all your privacy settings.
3. Select Microphone from the left pane and then click the Change button.
4. Now, turn on the microphone for this device.
5. Turn on Allow apps to access your microphone.
6. Finally, in the app list, make sure to turn on microphone access for every app you want to give permission to access your microphone.
7. Repeat the same exact steps but for your webcam this time.

If the issue persists, uninstall the microphone driver and restart to automatically install a fresh driver for the same.

1. Open device manager, the fastest way is through the search bar:
2. Open ‘Audio Inputs and Outputs’
3. Left-click on your recording device.
4. In the menu that opens up Click ‘Uninstall’.
5. delete the driver. click apply/OK and then, restart the pc.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Johnny1245]

I tried to use the troubleshooting tool in the Control Panel but all that it did was open the Get Help App. 

[Nal_NR]

Hi @Johnny1245,

If you have tried the recommended steps and still having issues, then this might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!