cancel
Showing results for 
Search instead for 
Did you mean: 
TekHead
Level 2
16 13 0 3
Message 1 of 7
1,145
Flag Post

Internal Microphone Recording Delay

HP Recommended
Spectre-x360
Microsoft Windows 10 (64-bit)


When i try to make a recording using the laptop's built-in microphone, there is an almost 2 second delay from ...when I start talking to ...when my voice actually starts being recorded.

 

For example...

When I press the "Record" button and simultaneously start counting up from 1, the sound wave that the software displays doesn't show sound activity until 1.25 seconds after I press Record. When I play back my sound-bite,

   [1] there is no sound recorded for up to 1.25 seconds

   [2] then, I can hear my recording start out at a low volume, then slowly increase until the intended volume level is reached.

So that's a total of 1.25 seconds for the microphone to wake up, then another 1/2 second to slowly increase the volume.

 

This is very similar to the sound delay problem that's been reported across HP's product line since 2017. That fix, was a registry tweak. Refer to a reply post by user Xaoc at URL:

    https://h30434.www3.hp.com/t5/Notebook-Audio/System-Sound-Delay/td-p/6224970/page/2

 

Does anyone know how to tell the microphone (driver) not to go to sleep?

 

The recording software I am using is Audacity v2.1.3. This problem was reproducable across HP's Omen, HP's Envy-x360 (both returned to HP) and on HP's new Spectre-x360. The audio delay problem has been systemic across HP's laptop product line and I suspect the same is true for the microphone.

 
While I know replies are well intentioned, please do not tell me to run the HP trouble shooter, re-load Windows, or delete then re-add drivers.

 

Thanks for your support.

Howie The TekHead
6 REPLIES 6
Echo_Lake
HP Support Agent
HP Support Agent
24,988 24,942 1,163 1,196
Message 2 of 7
Flag Post
HP Recommended

@TekHead
Thank you for posting on HP Support Community.

  • Did this happen after a recent window or software update? Is this the first time setup? 

An incorrect setting in Windows could cause microphone issues. Use Windows Sound settings to configure the microphone.

  1. Connect the microphone to the computer.

  2. In Windows, search for and open Sound.

  3. Click the Recording tab in the Sound window.

    Recording tab in the Sound window

  4. In the list of devices, find the microphone that you want to use.

    If the microphone is not listed, use the following steps to show disabled and disconnected devices:

    1. Right-click an empty area of the Sound window.

    2. Click Show Disabled Devices and Show Disconnected Devices.

      Disabled and disconnected devices shown in the Sound window

    3. If the microphone is listed as Currently unavailable or Not plugged in, disconnect it, and then reconnect it to the port.

      If the device you want to use contains a small circle with an arrow pointing down, the device is disabled. To enable the device, right-click the device name, and then select Enable.

  5. Select the microphone you want to use, and then click Set Default to make this device the default audio input device.

    Set Default option in the Sound window

  6. With the device still selected, click Properties.

  7. In the Properties window, click the Levels tab.

    Levels tab

  8. If the Mute button  is on, click it to unmute. The volume button should display as a blue speaker icon  .

  9. Use the slider bar to raise the volume level to at least 75.

  10. If Microphone Boost is available, adjust it to +20.0 dB.

  11. Click OK to save changes.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
TekHead
Author
Level 2
16 13 0 3
Message 3 of 7
Flag Post
HP Recommended

 

 

Thanks for taking the time to reply.

 

>> Did this happen after a recent window or software update? Is this the first time setup?  <<

A-   I’m guessing that this problem always existed, as it was also on my other 2 brand new laptops that were returned to HP because of numerous driver issues. HP sent me 2 Spectre-x360s as replacements. Also, “all” new HP laptops have the same built-in delay factor when playing a sound bite or the “Ding” sound. (I tested this on laptops on display at BestBuy.) Other mfr’s laptops did not have this issue. For the delay issue when playing a sound, pls refer to postings at:

   https://h30434.www3.hp.com/t5/Notebook-Audio/System-Sound-Delay/m-p/7116473/highlight/false

see also page 2 in that thread.

 

The solution to eliminating the delay when playing a sound was a registry tweak.

 

>> Connect the microphone to the computer. <<

A-   I am using the laptop’s built-in (internal) microphone.

Here’s a screen shot of my [Recording] tab:

Sound tabSound tab

The first entry, I assume, is my laptop’s built-in microphone

 

I did adjust the level, as suggested. Here’s a screen shot of my [Levels] tab:

Levels Tab.png

 

I also tested for the recording delay using Win-10’s built-in Voice Recorder app. The delay also exists when using that app.

 

Here’s a screen shot showing the voice wave chart using Audacity v2.1.3

Audacity Wave.png

 

 

I started singing a constant note just prior to pressing the Record button. In this particular case, as you can see, the intended voice volume doesn’t kick in until 1 second after I pressed record.

 

I have a suspicion that the microphone is put to sleep to conserve power and takes time to wake up after the demand is placed on it. Like the registry tweak was the fix for keeping the sound card from going to sleep, I have a strong suspicion that the same is true for the microphone system.

 

Any additional thoughts?

 

Regards.

 

Howie The TekHead
Was this reply helpful? Yes No
Echo_Lake
HP Support Agent
HP Support Agent
24,988 24,942 1,163 1,196
Message 4 of 7
Flag Post
HP Recommended

@TekHead
Let's try and allow the system apps to access your microphone, use these steps:

  1. Open Settings.
  2. Click on Privacy.
  3. Click on Microphone.

Click the Change button, and then turn on the toggle switch to permit access.
Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
TekHead
Author
Level 2
16 13 0 3
Message 5 of 7
Flag Post
HP Recommended

Hi Echo_Lake,

 


@Echo_Lake wrote:

Click the Change button, and then turn on the toggle switch to permit access.
Keep me posted for further assistance.


The toggle switch was already set to:  On

 

Also, while there I did observe the following setting:

   "Allow apps to access your microphone" was already set to:  On

 

Further down that Settings page, I looked at the section entitled:

   Choose which apps can access your microphone

Since one of the MSFT apps I was using for my test was Voice Recorder, I observed that the toggle for Voice Recorder was set to Off. So I changed it to   On

 

I then conducted my recording test again. The delay problem still exists. So I cold booted the laptop and that change had no effect, meaning the delay problem still exists.

 

Do you know if I am the very first one to report this problem, in that HP has no idea what the definitive fix for this is????

 

Has this problem been reported to HP's product development team so that they can come up with a definitiive solution???

 

Thanks for the assist.

 

Regards.

Howie The TekHead
Was this reply helpful? Yes No
Echo_Lake
HP Support Agent
HP Support Agent
24,988 24,942 1,163 1,196
Message 6 of 7
Flag Post
HP Recommended

@TekHead
I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
ox171ox
Level 1
14 9 0 0
Message 7 of 7
Flag Post
HP Recommended

i have both delay in microphone and sound 

i solved the sound  by this link https://h30434.www3.hp.com/t5/Notebook-Audio/System-Sound-Delay/td-p/6224970 

 

but the microphone still having a problem with it so i think i am going to install an older version of driver until you fix it HP.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation