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I am sure you appreciate how frustrating this is.  Not only have I had an unusable laptop for several days while I have tried to fix this, I have also invested 2 days of time following your suggestions.

 

Pointing me to a generic website and telling me to "contact HP" is not helpful.  Specific instructions, including a phone number, contact info and the process for resolving this hardware would be appropriate response.

 

Would you PLEASE be more specific in how I would resolve this.

 

Thank you.

 

 

HP Recommended

@alofns,

 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any.
You should be contacted within 4 business days (Excluding holidays & Weekends).

Response times may vary by region.
Please send a Private Message, if you aren’t contacted within 4-5 business days.

 

Regards

Mr.Robot

A4Apollo
I am an HP Employee

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