• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Pavilion Laptop 15t-cs200
Microsoft Windows 10 (32-bit)

My entire staff of 10 use the same HP Pavilion laptop. No one, myself included, is able to get the internal microphone to work when using the Zoom application.

How do we remedy this?

6 REPLIES 6
HP Recommended

O my ENVY, using installed mic, the WIN 10 Voice Recorder sounds OK.

Zoom mic test does show and repeat the static problem.

Zoom udate to Version: 4.6.9 (19253.0401) does not resolve static

 

HP Recommended

@alhuck @johncarroll

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you tried with Skype app?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

While you respond to that, let's try these steps: 

  • Step 1: Check the microphone hardware
  • Step 2: Update the audio driver
  • Step 3: Use the Troubleshooting tool
  • Step 4: Configure the sound settings in Windows
    Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting steps.

And, also try this workaround:

  • Open Control Panel.
  • Open the Hardware and Sound setting.
  • Open the Sound setting.
  • Select the Recording tab and double-click your microphone you have selected as the default recording device.
  • Click on the Level tab and reduce the Microphone Boost setting.

@johncarroll if internal Mic is working fine and it does not feature in ZOOM app then its issue with the ZOOM, not with the internal microphone.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

HP Recommended

Please help!!! I have been working on my laptop for 2 hours! Updating, deleting and reinstalling zoom. The microphone does not work. But it does on other programs. What am O doing wrong!?!?

HP Recommended

@Angel64

Thank you for posting back.

 

Let's try this: https://www.guidingtech.com/fixes-zoom-microphone-not-working-windows-10/ if the issue persists contact Zoom.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

HP Recommended

Internal microphone doesn't work with Zoom.

HP Recommended

@Peg51

Thank you for posting on the HP Support Community.

 

Please follow the above link in order to troubleshoot the Zoom mic issue. 

 

Keep me posted! 

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.