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- HP Community
- Notebooks
- Notebook Audio
- Internal Microphone not Working for Zoom

Create an account on the HP Community to personalize your profile and ask a question
04-02-2020 02:43 PM
My entire staff of 10 use the same HP Pavilion laptop. No one, myself included, is able to get the internal microphone to work when using the Zoom application.
How do we remedy this?
04-09-2020 08:16 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- Have you tried with Skype app?
- Have you tried any troubleshooting steps?
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
While you respond to that, let's try these steps:
- Step 1: Check the microphone hardware
- Step 2: Update the audio driver
- Step 3: Use the Troubleshooting tool
- Step 4: Configure the sound settings in Windows
Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting steps.
And, also try this workaround:
- Open Control Panel.
- Open the Hardware and Sound setting.
- Open the Sound setting.
- Select the Recording tab and double-click your microphone you have selected as the default recording device.
- Click on the Level tab and reduce the Microphone Boost setting.
@johncarroll if internal Mic is working fine and it does not feature in ZOOM app then its issue with the ZOOM, not with the internal microphone.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
04-29-2020 04:36 PM
Thank you for posting back.
Let's try this: https://www.guidingtech.com/fixes-zoom-microphone-not-working-windows-10/ if the issue persists contact Zoom.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee