Internal Microphone not detected

[EduardoC1]

Hi,

So i have this little issue. I just bought this new laptop and i'm very happy with my purchase, but when i went and called with a friend of mine i noticed she couldn't hear me. I just decided to restart my laptop but it still didn't work, so i went into the audio-settings and noticed that i do no have an internal microphone.

This is very weird because i would expect every laptop nowadays to be paired with a microphone built in.

Could anyone please clarify is this is normal, or if this is indeed a defect in my laptop?

Much thanks in advance,

EduardoC1

[sandytechy20 · Accepted solution]

@EduardoC1

Welcome to the HP support community.

. Run Audio Troubleshooter

  - Launch Troubleshooting by typing and clicking “Troubleshooting” in    

     Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.

2. Check if microphone isn't disabled.

  - Right click on the Volume Icon on the taskbar, select "Recording Devices".

  - Click on "Show disconnected devices", and "Show disabled devices".

  - Select on Microphone, click on "Properties". If it is disabled, enable it.

  - Once enabled, set Microphone as default audio input device.

3. Check if microphone isn't muted.

  - Right Click on the Volume icon on the taskbar, select "Volume Mixer".

  - On the Microphone slider, slide it up to 100%.

4. Boost sensitivity of Microphone

  - Right Click on the Volume icon on the taskbar, select "Recording".

  - Double click on Microphone.

  - Open the Levels Tab, move the Microphone boost slider up to check audio.

5. Disable enhancements

  - Right Click on the Volume icon on the taskbar, select "Recording“, Double 

     click on Microphone.

  - Open the Enhancements / Effects Tab.

  - Check "Disable All Sound / System Effects“. Click Apply, OK, test the Microphone again.

6. Change format of the Microphone

  - Right click on the Volume Icon on the taskbar, select "Recording Devices".

  - Double click on Microphone.

  - Go to the Advanced Tab, choose any of the 16 bit options on the list.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[franckyJ]

I have the same problem on 2 of the same laptops from customers. The microphone is simply not available.

[franckyJ]

Updates won't help, drivers updated, removed, reïnstalled,... nothing works

[sandytechy20]

@franckyJ

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.