Internal Microphone not working, Beats audio control shows speaker and microphone array in use. Why

[lapus123]

I am trying to use zoom but can't get my microphone to work. I have spent 8 hours trying different diagnostics. Nothing shows as problematic. The only thing I notice is the Beats Audio Control show the speaker and microphone array as in use even tho nothing is using it. Please help

[Kuroi_Kenshi]

Hi @lapus123,m

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Microphone Settings in Windows

Open Sound Settings:

• Right-click the sound icon in the system tray and select Open Sound settings.
• Under the Input section, ensure the correct microphone is selected (Microphone Array).
• Check the volume level to ensure it is not muted.

Test Microphone:

• Click on Device properties.
• Select Additional device properties.
• Go to the Levels tab and ensure the microphone is not muted and the volume is set to an adequate level.

Update Audio Drivers

Update Drivers:

• Open Device Manager by right-clicking the Start button.
• Expand the Sound, video and game controllers section.
• Right-click the audio driver (likely under Realtek High Definition Audio or similar) and select Update driver.
• Choose Search automatically for updated driver software.

Check HP Website for Specific Drivers:

• Visit the HP Support website.
• Enter your laptop model (HP Pavilion 15-eg0073cl) and download the latest audio drivers.

Configure Beats Audio Control

Open Beats Audio Control:

• Open the Beats Audio Control panel from the system tray or through the Windows Start menu.
• Check if the microphone settings within Beats Audio are correctly configured.

Disable Beats Enhancement:

• Sometimes audio enhancement features can interfere with proper microphone functionality.
• Disable any audio enhancements related to the microphone in the Beats Audio Control panel.

Test Microphone in Another Application

1. Voice Recorder:
   • Open the Windows Voice Recorder app and try recording a brief message.
   • If the microphone works in Voice Recorder, the issue might be specific to Zoom.

I hope this helps.

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Best regards,