Internal Speakers Missing

[WWeppler17]

Hello,

I turned on my computer after the latest update came through and my computer can't seem to find my internal speakers. It can find my bluetooth connected Beats Pill and headphones but when I go to the audio devices page there is no entry for my interal speakers. 

Can someone please help?

Thanks

[DavidPK]

Hi,

Can you post back with the following details.

1.  The full Model No. and Product No. of your notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.

2.  Hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand Sound, Video and Game Controllers - what devices are listed here?

Regards,

DP-K

[WWeppler17]

Model Number: 134103-dx

Serial Number: [personal information removed] 

 Listed under sound, video and game controllers:

BeatsPill Hands-Free

BeatsPill Stereo

Conexant ISST Audio

Intel(R) Display Audio

[DavidPK · Accepted solution]

Hi,

Try the following.

Download the Conexant HD Audio installer on the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp77501-78000/sp77502.exe

When done, hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Conexant device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

When complete, download and reinstall the Chipset driver on the following link.

http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72025.exe

When the Chipset reinstallation has completed, restart the notebook.

When windows has reloaded, open your Downloads folder, right click on the Conexant installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again and let windows fully load for a few minutes before checking.

Regards,

DP-K

[WWeppler17]

Hello,

It worked! Thank you so much!!

Wyatt

[DavidPK]

You're welcome

All the best,

DP-K