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Message 1 of 2
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Internal microphone array has disappeared

HP Recommended
HP ENVY x360
Microsoft Windows 10 (64-bit)

The internal microphone worked perfectly when I got this laptop just over a month ago, but last week I tried to join a meeting and was informed that no microphone was detected. I have since noticed that "Microphone Array (Intel Smart Sound Technology (Intel SST))" appears in Device Manager after some restarts, but disappears again in less than an hour. When it is present, the microphone works perfectly. I haven't been able to identify what event causes it to disappear again - it appears random. I have tried uninstalling it when it appears and forcing it to update, but it still disappears after some time.

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HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@tlangp

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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