Internal microphone array vanished on device manager

[RGB48]

Internal microphone array does not appear in device manager

[zoey7886]

@RGB48, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Internal microphone! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand you're having trouble with your internal microphone not appearing in Device Manager on your HP 17-cp2000 IDS running Windows 11. Let’s work through some troubleshooting steps together:

1. Check for Hidden Devices

• Open Device Manager.
• Click on the View menu and select Show hidden devices.
• Look under Audio inputs and outputs to see if the internal microphone is listed.

2. Verify Audio Driver Installation

• Expand Sound, video and game controllers to check if your audio driver (often a Realtek or Conexant driver) is installed and functioning.
• If you don’t see the appropriate driver, download the latest version from the HP Support website.

3. Run the Windows Audio Troubleshooter

• Open Settings > System > Sound.
• Scroll down and click on Troubleshoot common sound problems under Advanced.
• Follow the on-screen instructions to detect and resolve any issues.

4. Update or Reinstall the Audio Driver

• If the driver appears to be installed but the microphone still isn’t visible, try uninstalling it:
  • Right-click the audio device in Device Manager and select Uninstall device.
  • Restart your computer—Windows should automatically reinstall the correct driver.
• Alternatively, manually download and install the latest driver from the HP website.

5. Check Microphone Privacy Settings

• Open Settings > Privacy & security > Microphone.
• Ensure that microphone access is enabled for your device and for apps.

6. BIOS Settings

• Although less common, check your BIOS settings to ensure that onboard audio devices are enabled. Restart your computer and enter the BIOS/UEFI (usually by pressing F10 during startup) to verify this setting. 

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,