Internal microphone doesn't work properly

[Lucijana]

Since I have bought my HP Spectre 13 the microphone doesn't work properly. When I speak directly to the microphone in front of the laptop the other side can perfectly hear me, but if I move on the side or behind the laptop the other side can't hear me or they can hardly hear me. It also happens if I turn my head on the side. I think it has to do something with blocking the noise from the surrounding, but I don't know how to correct it. It is very annoying. Thanks in advance for any help.

[sandytechy20 · Accepted solution]

@Luciana

This is a great location to get assistance! I read your post and see that Microphone does not record unless you are directly in front of your HP Spectre 13 notebook. I would like to help you resolve this issue.

With the Bang & Olufsen audio microphone, the microphone does not recognize or record voice unless the speaker is sitting directly in front of the notebook. To correct this, use the following steps.

1. Open the Bang & Olufsen Audio application and select Input.

   Figure : Bang & Olufsen Audio app showing the Input settings

   

2. To reduce background sounds and optimize the microphone for multiple voices, select Multiple voices. The Multiple voices setting has a wider range than the Only my voice setting.

   Figure : Selecting the Multiple voices setting

   

Click here and refer the document for more troubleshooting steps.

Let me know how it goes.

Cheers.

[Lucijana]

Thanks a lot. This definately solved my problem.

[sandytechy20]

@Lucijana

Thanks for the reply.

I appreciate your time and effort.

Good to know that issue is resolved.

Feel free to contact us in feature if you need assistance.

Cheers.