Internal microphone is not working in Pavillion

[Humeyra]

Hi, my microphone is not working. When I opened the sound recorder It only captures buzzy, wave-like sound. When I active the "listen the device" option I hear the same sound. It's like mic only takes the operating sounds of computer or it's inside the water etc. I have tried all possible solutions both in other questions and all over the internet by getting into device manager etc. I'm pretty positive that it's not a hardware problem because my laptop is rather new and it didn't get any external harm, at least not by me . I also realized something while looking at other questions here, I didn't have the B&O app installed in my PC. I barely remember it when I first bought the laptop but I don't know the exact time it dissapeared. Then I have follow the instructions in other topics and updated the driver and now B&O works well.

I really appreciate any help about internal microphone. Or should I take it to the service and there are no other solutions?

[The_Fossette]

@Humeyra,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that the internal mic is not working on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score. 

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c03421813

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Humeyra]

Thanks a lot ! But I have already tried all the steps in that link. The thing is, microphone has the sound but it only captures rustling , crunching noises. Both in the sound recorder program and in the device manager when i clicked the box "Listen to this device" option.  It's like a wave, or pulse sound. 

[The_Fossette]

@Humeyra,

It is great to have you back and your patience is greatly appreciated.

It looks like a hardware malfunction.  I will share you few details through a private message about the service options dedicated to your product, please watch your inbox for more information.

Good day! Take care 🙂

Cheers!