Internal microphone issue fresh out of the box

[Magpiehouse]

Laptop fresh out of box 2 days ago. Audio output fine. Tried audio input today, but not working. Needed to use bluetooth headset for zoom and recording audios. All diagnostics show up fine, driver is the latest, there is no previous to revert to - Microphone Array (Intel Smart Sound Technology for Digital Microphones). Strangely, Cortana can hear me.  Any ideas before I seek a warranty fix.

[praveenbv · Accepted solution]

Hi@Magpiehouse, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

Check with connecting different headsets?

Check with the BIOS update?

check for the windows update?

Hope this helps! Keep me posted 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Kyoju1977]

I had the same problem. Is was caused by the Bang & Olufsen Noise cancelling.

[praveenbv]

Hi@Kyoju1977,

Let's start off by updating the Bios, Chipset, and graphics card drivers on your PC from our HP support website, using this link.

Windows is Update,

Try the steps recommended below.

Realtek High-Definition (HD) Audio Driver

Option 2: Update the audio driver in Device Manager

1. Open Device Manager.
2. Expand Sound video and game controllers.
3. Right-click on Realtek Audio Device.
4. Select Update Driver Software.
5. Select Search automatically for updated driver software.
6. Follow the on-screen instructions to download and install the driver.