Internal microphone not working but external microphone works

[ankurja]

I am having problems with inbuilt microphone. It does not work, while any externally attached microphone headset/bluetooth headset works perfectly fine.

I have done all the troubleshooting tips given in several other similar questions, but none of that helped.

Here are the system details:

OS Name	Microsoft Windows 11 Home
Version	10.0.22621 Build 22621
System Model	HP Laptop 15-bs1xx
System SKU ( equals HP product number (p/n) )	2UE54UA#ABA
Processor	i7-8550U CPU@1.8 GHz
BIOS Version/Date	Insyde F.70, 8/10/2022

Realtek audio drivers are up to date -6.0.8940.1

[Anand_Andy]

Hi @ankurja,

Welcome to the HP Support Community

I understand you are facing an audio-related issue with your HP Notebook - 15-Bs192od Notebook PC. Not to worry I will help you to get a resolution to resolve the issue.

Update the BIOS, Video card & Audio drivers to resolve this issue

• Here's the link to download and install the above updates: Click here

While you respond to that, here's what you need to do:

Step 1: Right-click on the Start button in the taskbar area and then click Device Manager to open the same.

Step 2: In the Device Manager, expand Sound, video, and game controllers.

Step 3: You should now see your audio driver's name. Most likely you have Realtek High Definition Audio, Right-click on it and then click Uninstall device option.

Step 4: You will now get the following confirmation dialog. Select Delete the driver software for this device checkbox and then the Yes button when you see the confirmation dialog to go ahead and uninstall the device driver.

Restart your PC once & it should auto-reinstall a working driver.

If the issue with the sound continues, The best way to resolve the issue is by using the HP Support Assistant: 

• Reference Video: How to Resolve Audio Issues Using HP Support Assistant in Windows 11

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ankurja]

Hi @anand_andy, I did the steps listed by you, but the problem is still same. When I use sound recorder, it cannot detect any audio.

HP support assistant does not detect any audio issues. It also says all drivers and software are up to date.

[Anand_Andy]

@ankurja,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!