Internal microphone not working correctly

[Bookie2]

The microphone on my Hp Envy x360 isn't functioning correctly. Everytime I try to use the internal microphone to speak, I hear nothing but static, but if I tap gently on the screen or blow air really hard close to the camera, I can hear it. 

I have already deleted and reinstalled the audio drivers, and it still has the same issue. Could this be a hardware failure?

[KrazyToad]

@Bookie2

Welcome to HP Support Community

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

You can also follow the instructions in this Link: https://support.hp.com/us-en/document/c05942024

If the issue persists please run a Diagnostic on the Microphone to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Audio > Microphone
 

Keep me posted how it goes

Thank you and have a great weekend 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.