Internal microphone not working on Spectre Folio notebook

[rjbix49]

The internal microphone on my Spectre Folio is not working. I noticed a similar issue reported (https://h30434.www3.hp.com/t5/Notebook-Audio/Internal-microphone-not-working/td-p/7547062 ) and tried all the recommended actions . I updated BIOS and device drivers....but no luck!

Help!

Richard

[KrazyToad]

@rjbix49

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[mrbjenkins]

I have the same issue and have ran every test and updated every driver possible and still no luck. These are all of the steps I have taken:

[KrazyToad · Accepted solution]

@mrbjenkins

Please run a Microphone Test from F2 diagnostic to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Audio > Microphone

Also try a Reset. Link: https://support.hp.com/in-en/document/c04742289

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[rjbevis]

KrazyToad!

The reset worked. Thanks very much!

Best regards,

Richard

BTW: I tried the Microphone Test under the Diagnostic menu, but it did not appear to be working at all. When I selected to run a test, it just cycled back to the menu!

[KrazyToad]

@rjbix49

I'm glad you got this sorted out

Drop us a message anytime you need help

Thank you ☺️

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.