Internal microphone on Envy 360 has crunching sound

[AnnaD49]

I hadn't noticed the crunching sound until I tried to do a video chat using my internal microphone. Not sure what to do. I have tried video chat using various programs and different recipients with the same result, a crunchy/scratchy sound. The sound on my speakers is fine.

Product name: HP Envy x360 Convertible 15m--cn)xxx

Product number: 3VU72UA#ABA

Windows 10 64 bit

[Echo_Lake]

@AnnaD49
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• Step 1: Check the microphone hardware (do not skip any troubleshooting steps if you feel steps are repeating) 
• Step 2: Update the audio driver
• Step 3: Use the Troubleshooting tool
• Step 4: Configure the sound settings in Windows
• Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting step.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[johncarroll]

Mic on this ENVY with Bang & Olufsen device creates a buzz in Zoom conference use. Same noise if an earbud mic is attached. 

[Echo_Lake]

@AnnaD49

Let's try this: https://support.zoom.us/hc/en-us/sections/200319096-Audio by Zoom Help Center

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[johncarroll]

I have the same problem on this Envy

Zoom update to Version: 4.6.9 (19253.0401) today does not resolve static

Using the installed mic and WIN 10 Voice Recorder, the audio is OK.

[Echo_Lake]

@johncarroll
thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Have a nice day ahead.

[AnnaD49]

I have not tried this yet. The sound is great - static is only with the built-in microphone. My original warranty with HP will run out next week, so I need to try this before then. 

Annad49

[stixsloan]

John - are you saying this fixed the problem using the mic?  or are you referring to a test you did using WIN10 Voice Recorder.  are you still experiencing the cracking sound on other programs like ZOOM?

Thanks - this issue with the microphone is consistent between using the side input audio port for any headset I use and problem is consistent with any bluetooth device with built-in mic.  all have cracking mic issues.  

I've uninstalled drivers, restarted system, installed update drivers - still not fixing the issue.

HP  - please advise what the fix is.

[stixsloan]

This is a followup to my question on the crunching sound originally described.

I'd be willing to purchase a USB microphone - but if it's a software driver issue, another mic won't resolve.  As I stated in my previous reply - any other Bluetooth device I use with a mic has the same crunching sound and the problem is consistent no matter what type of microphone being used.  I've also tried 3 different headset/mic audio jack plug-in units and experience the static sound on the mic using all devices.  It's not the devices, as I use these regularly on my iPhone for other calls and nobody hears any static/crunching noise.

thanks - Stixlsoan