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- HP Community
- Notebooks
- Notebook Audio
- Internal plays back with static

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05-03-2020 10:34 AM
I have tried all of the trouble shooting options available. I have deleted, uninstalled, reinstalled, recovered, downloaded, etc. When I try to use my internal microphone, (for Screencastify & Webex, etc), it doesn't play back right. When it records, the green bars will go up and down. But when played back, all I hear is muffled static. My speakers are fine. I have tested, configured, and preferrenced them properly. I have tried just about everything but I'm hoping someone has another option for me??
And let me repeat, I have tried EVERYTHING on the troubleshooting page for microphones....not one thing helped.
I don't want to return the chromebook, but if you can't help me I'm going to have to return it and purchase another brand.
05-11-2020 04:25 AM
Welcome to HP Community
I have gone through your Post and would like to help
Since you have already performed all the troubleshooting steps, I suggest you perform a Power wash
Link: https://support.google.com/chromebook/answer/183084?hl=en
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee