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Internal plays back with static

HP Recommended
hp chromebook
Chrome OS

I have tried all of the trouble shooting options available.  I have deleted, uninstalled, reinstalled, recovered, downloaded, etc.  When I try to use my internal microphone, (for Screencastify & Webex, etc), it doesn't play back right.  When it records, the green bars will go up and down.  But when played back, all I hear is muffled static.  My speakers are fine.  I have tested, configured, and preferrenced them properly.  I have tried just about everything but I'm hoping someone has another option for me??
And let me repeat, I have tried EVERYTHING on the troubleshooting page for microphones....not one thing helped.

I don't want to return the chromebook, but if you can't help me I'm going to have to return it and purchase another brand.

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Message 2 of 2
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HP Recommended


Welcome to HP Community


I have gone through your Post and would like to help


Since you have already performed all the troubleshooting steps, I suggest you perform a Power wash




If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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