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‎03-01-2019 04:40 AM - edited ‎03-01-2019 04:42 AM

HP Recommended
Product: HP ENVY Laptop 17-ae1xx
Operating System: Microsoft Windows 10 (64-bit)

Hello,

When I  plug the charger in to my laptop, suddenly the volume is getting 50 % low. If I remove the charger, then the volume will rise to it initial level. I think, may be the speaker which is located near to the charging port stops working during that time. 

Please help to fix this issue. 

3 people had the same question
1 REPLY 1

‎03-02-2019 01:39 PM

HP Recommended

@Robin_Envy,

 

Welcome to the HP Support Community!

 

I recommend you download and install the audio driver from the below link and check whether the issue is resolved.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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