Internal stereo missing (No speakers or headphones are plugged in message over volume)

[kmerrill]

Yesterday, I used to Avast Driver Updater to update over 100 drivers on my laptop. Somehow in the mix, my internal audio is now gone. Thankfully, my Bluetooth headset works fine. I tried factory resetting, nothing happened. Please help,

[banhien]

@kmerrill 

Please do a clean install Audio software/driver, this should help.

   (a) Download the following driver and save on your computer,
                 https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105738.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.

Regards.

[kmerrill]

The only audio options still in the device manager are of my Bluetooth headset. Nothing happened with the download to resurrect Realtek sadly.

[banhien]

@kmerrill 

Is there any error from device manager ? Please try to restore default sound using following steps

(a) Right click speaker icon,

(b) Select Open Sound settings,

(c) Select Manage Sound devices

(d) How many on the list ? Select the one as default.

Regards

[kmerrill]

None

[banhien · Accepted solution]

@kmerrill 

Did you do a CLEAN install as mentioned on my previous reply ? What is the end result ? It should have Realtek as shown

           

Regards.

[kmerrill]

I thought a clean install and factory reset were the same thing. So, I google clean install and did one. The volume is back! Thank you for everything!