Internet connectivity problems with Windows 10: "Not Connected - No connections are available"

[lawrencemar]

A few days ago, the video on my laptop began to buffer when I was viewing some anime. After approximately five minutes of sitting there, it wouldn't go on playing, so I shut it off to check my internet connection. There is a little symbol in the lower right corner that depicts a monitor next to an Ethernet cord that has a red X over it. The message "Not connected - No connections are available" appears when I hover over the symbol. I looked up the problem on Google and tried all the solutions I could find. Driver updates, driver uninstallations, different command prompt commands, network troubleshooters, malware and virus scans, turning off firewalls and antivirus software, etc. Nothing has been successful. I assumed my network adapter would be the issue, however the Device Manager claims it is operating correctly. In addition to the network issue, it takes a lot longer to load up and I can't access any internet-dependent apps like League of Legends or Google Chrome.

With the exception of an erratic blue screen crash a few weeks ago, my laptop has been operating flawlessly for the past year. If the specifications are of any use, I do not know the model number, but they are as follows: This URL, http://qrq.itcs.hp.com/m/V0Q01UAABA/qr.do, is not accessible.

I would be grateful for any assistance. This computer is essentially worthless in the absence of an internet connection.

[Irfan_06]

Hi @lawrencemar,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop that has connectivity issue.

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support