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‎06-09-2022 10:14 AM

HP Recommended
Product: HP ENVY 15 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hi, so i have a long time issue, but recently i decided to fix it... the issue is that i have a Bluetooth headphones, they work perfectly with my Android devices, but every time i try to connect them with my computer, when i configure the connection it's stablish, but right after the connection is dropped, and the headphones appear like connection was stablished and i can "pair them" but that function don't work as it says they aren't visible to be detected...

 

I tried to update my drivers... not luck on it, i tried the guides that are to fix this issue but every attempt was without success, today i tested my headphones in a friend laptop and they worked just fine, so it might be some issue in the detection system from my computer. 

 

It seems that they stablish connection but then the configuration of the headphones it's not done correctly since the information shown in device manager it's not as it's shown in the computer of my friend.

 

perhaps i need some information about how this process of detection and configuration is made and what drivers provide this behavior to see if i can fix this issue. 

 

i have a broadcom board.

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