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Arafat_9-5
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Issue with Speaker Audio of brand new Envy 13 ba100

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Envy 13t ba 100
Microsoft Windows 10 (64-bit)

I unboxed the Envy 13 today and the sound was quite good and as advertised at the first impression at noon. I connected to the internet and the system and a few drivers started updating in the background. Within an hour, while playing music form Youtube, there was a clattering noise at the left speaker that increased with raising the volume bar, while the sound volume got gradually reduced. The issue would repeat every time I turned on the music and tried to turn up the volume. After a few moments, the clattering went away, but that reduction bug stayed. Now, the speaker reaches that early good volume when I take the bar all the way up, only to get reduced on its own to quite dim. Also the speakers seem to be out of balance. The left was initially overperforming, and now its quite bad.

I believe my issue is similar to  query by Neekol, except in my case its just the laptop speakers that are affected and this "enhancement tab" is doesn't exist.

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The_Fossette
HP Support Agent
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@Arafat_9-5

 

I reviewed your post and I understand that you are facing issues with the audio on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall the audio driver from the device manager and then download and install the driver from the below link.

 

https://support.hp.com/in-en/drivers

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Arafat_9-5
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The link is not able to provide me with the required drivers. It recognised the laptop, but there seems to be a major problem in compiling the drivers for this model. The site showed a buffering symbol for over 2 hours of waiting. I tired multiple times, but never passed the buffering stage. 

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Echo_Lake
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@Arafat_9-5

Thank you for posting back.

 

I am writing you on behalf of The_Fossette as he is away from work, and he suggested that I write to you concerning.

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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