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‎09-13-2020 12:57 AM

HP Recommended
Product: HP 2000 notebook
Operating System: Microsoft Windows 7 (32-bit)

My laptop's microphone is not working. During a video call I can hear everyone but I'm not audible to anyone. I have already used 'sound recorder' but after recording I cant hear anything that means nothing has been recorded. Please solve this.

I'm using windows 7 (32 bit)

HP 2000 notebook

Product ID : 00426-OEM-8992662-00010

1 REPLY 1

‎09-15-2020 09:23 AM

HP Recommended

@Atanu26

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Step 1: Check the microphone hardware (do not skip any troubleshooting steps if you feel steps are repeating) 
  • Step 2: Update the audio driver
  • Step 3: Use the Troubleshooting tool
  • Step 4: Configure the sound settings in Windows
  • Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting step.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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