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Sniiizo
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Message 1 of 2
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Issues with microphone, not working,

HP Recommended
HP Spectre x360 Convertible 13-ap0xxx
Microsoft Windows 10 (64-bit)

Hi guys, 

 

My microphone has stopped working. 

Only one I find in the system right now is Microphone Array that seems to work according to troubleshooting, but whenever I try to use microphone I get message that it doesn´t work. 

 

I have reinstallet Realtek HD Audio Manager, tried to understand how to turn on mic as I do find that it is unplugged...

 

What do I do? 🙂

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Sniiizo

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Step 1: Check the microphone hardware (do not skip any troubleshooting steps if you feel steps are repeating) 
  • Step 2: Update the audio driver
  • Step 3: Use the Troubleshooting tool
  • Step 4: Configure the sound settings in Windows
  • Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting step.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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