LED indicator of microphone mute button (f8) does not work in hp envy x360

[Rakib4]

Hello altruists,

LED indicator of microphone mute key (f8) does not work in HP envy x360. How can I fix it? It may be started  after getting windows 10 update.  

[plsfixmyf8butto]

I'm having this issue as well. I think it has to do with the recent windows update too. I've updated all of my drivers and even ran a keyboard test. Seems to be an issue with the update and not hardware-related. Let me know if you get a fix for it.

[plsfixmyf8butto]

Called tech support, someone was able to help me out. They had me run some tests but ultimately the one I think that worked was resetting the system bios to default and then restarting the computer.

[Echo_Lake]

@Rakib4

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and    Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Rakib4]

Followed all steps but unfortunately it didn’t work. 

[Echo_Lake]

@Rakib4

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. I would suggest performing a system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.