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‎06-14-2020 05:53 AM

HP Recommended
Product: HP-15 R033tx
Operating System: Microsoft Windows 10 (64-bit)

PRODUCT NAME: HP=15 R033TX

SERIAL NUMBER: CND441D499

I recently updated my Laptop to WINDOWS 10 from WINDOWS 8. After the update I am facing low audio playback issue on videos, audios. System sounds are fine but I am facing the problem on media playeback. I tried all methods including resetting the pc, updating the drivers, reinstalling the system, downgrade to windows 8, troubleshooting etc. but nothing helped even hp support assistant. Please help.

7 REPLIES 7

‎06-14-2020 06:35 AM

HP Recommended

Check in Device Manager to see if a driver is missing for the audio devices.  Also check in the "Sound" settings of the "System" section of Windows settings.  Run though the testing routines, after verifying all of the drivers in Device Manager are installed properly.


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‎06-14-2020 09:37 AM

HP Recommended

I have tried all these but my problem is still there.

 

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‎06-14-2020 12:24 PM

HP Recommended

Further check settings by right clicking thee speaker icon next to the clock.   Pick "Open Volume mixer" check those settings, especially the speakers and the browser


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‎06-14-2020 10:10 PM

HP Recommended

Dear sir, I have tried these methods too but my problem is not resolving. I am very worried about it. I don't think that there is a hardware prblem bcoz I m getting fine volume for system sounds. My problem is only for audio and video playing and on youtube.

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‎06-15-2020 05:53 AM

HP Recommended

Since this is a laptop, there is another place where the volume can be controlled.  It is seen as #4 in this picture

2020-06-15 07_48_56-Window.jpg

The function keys, shown with the speaker icons on them, indicating volume + and volume -


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‎06-15-2020 07:22 AM

HP Recommended

Yes sir I know but this is not yet the solution of my problem😔😔

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‎06-15-2020 08:37 AM

HP Recommended

The only other recommendation would be to visit the HP support page

https://support.hp.com/us-en/drivers/selfservice/hp-15-r000-notebook-pc-series/6875200/model/7308901

 

According to the spec page that unit came with FreeDos, since it now has Windows, I still think it is a driver problem.  Try looking at the audio drivers, checking to see if Microsoft loaded a different driver than the ones listed at the about link.  Pick one or the other and install to replace the driver Windows chose.


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